Privacy policy

Last updated: May 2026

At LoopyPet, we value your privacy and are committed to protecting your personal information. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from loopypet.com (the “Site”) or otherwise use our services.

By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Device & Usage Information (collected automatically)

When you visit our Site, we automatically collect certain information about your device, including:

  • Web browser
  • IP address
  • Time zone
  • Cookies installed on your device

We also collect information about how you interact with the Site, such as:

  • Pages you view
  • Products you view or search for
  • Referral sources
  • How you interact with the Site

b. Order & Personal Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping address
  • Payment information (processed securely via third-party providers)
  • Email address
  • Phone number

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Communicate with you (including order updates and support)
  • Screen orders for potential risk or fraud
  • Provide customer support
  • Improve and optimize our website and services
  • Send marketing communications (only if you opt-in)

3. Sharing Your Information

We share your personal information with trusted third parties to help operate our business, including:

  • Payment processors
  • Shipping and logistics partners
  • Analytics providers (e.g., Google Analytics)
  • E-commerce platform providers (e.g., Shopify)

These parties only use your information to perform services on our behalf.

We may also disclose your information:

  • To comply with legal obligations
  • To protect our rights or prevent fraud

4. Shopify & Platform Services

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and services.

Your data may be stored through Shopify’s data storage, databases, and general applications. Shopify processes your information in accordance with their own privacy policies.

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep track of your shopping cart
  • Improve your browsing experience
  • Analyze website traffic and usage
  • Support location and currency settings

Where required by law, we will obtain your consent before using non-essential cookies.

You can control or disable cookies through your browser settings.

6. Data Security

We take reasonable precautions and follow industry best practices to protect your personal information.

Payment information is encrypted and processed through secure, PCI-compliant providers. However, no method of transmission over the Internet is 100% secure.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of your data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Withdraw consent (where applicable)
  • Opt out of marketing communications

To exercise these rights, contact us at: support@loopypet.com

9. Marketing Communications

With your permission, we may send you emails about:

  • New products
  • Promotions
  • Updates

You can unsubscribe at any time via the link in our emails.

10. International Data Transfers

Your information may be transferred to and processed in countries outside your country of residence.

Where required, we take appropriate safeguards to ensure your data is protected in accordance with applicable laws.

11. Children’s Privacy

Our services are not intended for individuals under the age of 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children.

If you believe a child has provided us with personal data, please contact us to request deletion.

12. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

13. Changes to This Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons.

Changes will take effect immediately upon posting on this page, with an updated “Last updated” date.

14. Contact Us

If you have any questions or would like to:

  • Access, correct, or delete your personal information
  • File a complaint

Please contact us:

LoopyPet Support
📧 support@loopypet.com
🌐 loopypet.com