Refund policy
Last updated: [May 2026]
At LoopyPet, we want every customer to shop with confidence. If there is an issue with your order, please contact us first so we can help resolve it quickly.
For any return, refund, damaged item, missing package, or order issue, please contact us at:
90-Day Money-Back Guarantee
You may request a return within 90 days after your order has been delivered.
To be eligible for a refund, the item must be:
- Unused and in new condition
- In its original packaging
- Free from damage, rust, scratches, stains, misuse, alteration, or signs of tampering
- Complete with all original parts, accessories, and packaging materials
Items that show signs of use, wear, damage, rust, improper handling, intentional damage, or modification will not be eligible for a refund.
Please Contact Us Before Opening a Dispute
If you have any issue with your order, please contact us first at support@loopypet.com.
Most order issues can be resolved faster through our support team than through a payment dispute.
When contacting us, please include:
- Your order number
- The email address used for the order
- A clear description of the issue
- Photos or videos, if applicable
We are here to help and will do our best to resolve your concern quickly.
How to Start a Return
Before returning any item, please contact us at:
Our support team will provide:
- Return approval
- Return instructions
- The correct return address
Returns sent without prior approval may not be accepted.
Refund Process
Once your return is received and inspected, we will notify you by email.
If your return is approved, your refund will be issued to your original payment method.
Please allow several business days for your bank, credit card provider, or payment processor to post the refund.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- Clear photos or videos of the item
- Photos of the packaging and shipping label
After reviewing your request, we may offer a replacement, refund, or another suitable solution.
Claims submitted after 7 days of delivery may not be eligible for replacement or refund.
Missing or Not Delivered Packages
If tracking shows your package was delivered but you did not receive it, please contact us within 7 days of the delivery date.
We may ask you to:
- Check with household members or neighbors
- Check your mailbox, front desk, porch, or delivery area
- Contact the shipping carrier
- Provide any additional information needed to help investigate
If the shipping carrier confirms delivery to the address provided at checkout, LoopyPet may not be responsible for lost or stolen packages after delivery.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
LoopyPet is not responsible for orders that are delayed, lost, or delivered incorrectly due to an incorrect or incomplete address provided by the customer.
If you notice an address mistake, please contact us as soon as possible at support@loopypet.com.
Order Cancellation
If you need to cancel or change your order, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to cancel or modify it.
Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect.
Original shipping fees are non-refundable because they are charged by the shipping carrier.
For returns over $75, we recommend using a trackable shipping service or purchasing shipping insurance.
LoopyPet is not responsible for returns lost in transit.
Sale or Promotional Items
Sale, promotional, clearance, or discounted items may not be refundable unless required by law or unless the item arrived damaged, defective, or incorrect.
Exchanges
We do not offer direct exchanges.
If you would like a different product, please return your item first and place a new order.
Chargebacks and Payment Disputes
If you have an issue with your order, please contact us before filing a chargeback or payment dispute.
We keep records of all orders, including:
- Order confirmation
- Customer communication
- Shipping address
- Tracking number
- Delivery confirmation
- Return requests and inspection results
This information may be provided to payment processors, PayPal, banks, or card issuers if a dispute or chargeback is opened.
Contact Us
For returns, refunds, damaged items, delivery issues, or any other order concerns, please contact:
LoopyPet Support
Email: support@loopypet.com
Website: loopypet.com